Page 5145 - Week 14 - Wednesday, 18 November 2009
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ACTION is encouraging as many people as possible to get on board a Redex service. Every customer on a Redex service is possibly one less car on the road. It is one of ACTION’s goals to encourage more off-peak travel and non or infrequent bus users onto the Redex service. Canberrans based at Russell or Barton can catch a Redex to the city over lunchtime or for a meeting and have the confidence to know there will be a bus to return within 15 minutes.
The service is boosted by having ACTION’s new MAN Euro 5 buses with internal information screens for customers’ information. These buses are also equipped with bike racks for customers to have choices as to their mode of travel.
ACTION has already started to receive positive feedback from customers regarding Redex services. For example:
I wanted to commend ACTION Buses on this fantastic service. Convenient, new, air-conditioned bus can’t ask for more.
Another:
I took the REDEX bus from Gungahlin Town Centre to the City in the morning and from the City to Gungahlin in the afternoon … I thought the service was really good … I liked the reduced number of stops along Northbourne Avenue.
Again:
I used the new REDEX service today and was most impressed.
Again:
On the bus from City to Gungahlin, the bus had a fancy screen showing the stops, along with a voice saying the next stop, which … was very useful.
ACTION has also started to receive positive feedback from Redex drivers and I think all members would agree that happy workers, drivers in this case, lead to better customer service, which leads to a better public transport experience for all Canberrans.
To encourage non or infrequent bus users, ACTION is offering free travel for the first week, 16 to 20 November, on Redex services between 9 am and 4.30 pm. This offer ends on this Friday at 4.30 pm. In addition, in the first week radio station 106 is promoting Redex by having a mystery customer on the bus each day. The first person to ask the mystery customer whether they are from 106 wins three one-monthly bus tickets.
The Department of Territory and Municipal Services is currently undertaking a feasibility study to establish park and ride and bike and ride facilities along the Flemington Road corridor.
ACTION will evaluate the success of the trial by patronage, customer and driver feedback and is monitoring patronage on a daily basis. The concept of rapid transport
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