Page 3453 - Week 09 - Thursday, 21 August 2008
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most convenient service we have had in 7 years of living in Nicholls. Thank you very much for your consideration of the difficulties we faced. My daughter should now be home by about 4.00 pm—the earliest ever. Neighbours who have never used the bus service because it took too long are now going to use it.
Here is another one:
Many thanks, that is excellent news and I am very grateful that at least there will be an earlier scheduled service from Giralang to Civic. You have restored my faith in the ACT public transport system. Once again, many thanks.
And another:
A big thank you for taking our feedback/request into account in introducing a morning service to Telopea School. The proposed bus 504 morning service from the Woden interchange is a big relief for us and will ensure we get to work on time, as we no longer have to worry about how to get our children to school first. We know other parents who have commented the same.
That is not all, Mr Speaker. He is another bit of positive feedback - a set of steak knives for those across the way here:
Dear ACTION—thank you very much for your assistance. I sent a note earlier this morning as well—to say a big thank you as this morning was excellent—bus came, took me on board and all was good. I really appreciate your responsiveness. Best wishes.
And just one more:
Thank you, knowing someone has read the mail and taken some action is a great feeling. I must also comment: the routes I have been on in the new time table have been good. The less “rat race” near the exchange makes the new route a pleasure to ride. (route 43). The Xpresso from Macgregor with an extra service was a welcome change also. Keep up the good work.
Mr Speaker, this is a welcome confirmation that ACTION’s new network is delivering to the commuting public, and that in itself is a confirmation of the government’s commitment to ensuring that Canberrans have a responsive, efficient public transport system—an increasingly important necessity in these days of high fuel prices, strains on family budgets and growing concerns about the threats to our environment for issues like climate change.
What did these positive comments result from? Clearly, as I have indicated, the words “extra services”. There are extra services now, and there is a much more comfortable ride. It is a much more predictable service. There are more services and they are more responsive. There is better connectivity at the interchanges. The information that we provide to people at the interchanges, on the web and by phone is superior to that which was provided previously. The work that we have done and are continuing to do around interchanges, making those spots more comfortable and less dangerous, is impacting positively on our clientele.
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