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Legislative Assembly for the ACT: 2004 Week 09 Hansard (Thursday, 19 August 2004) . . Page.. 3988 ..

impossible to determine the number of inspections and replacements which have been undertaken since 2001. In most of the larger multi storey multi unit complexes, the response to the security screen door issue means that door closers will be linked with the smoke detectors and this may necessitate some changes to the hardware in some cases.

(6) There were 11,093 client service visits undertaken in 2003-04

(7) Client Service Visits entail the following:

• Provide the tenant with an opportunity to raise any issues or concerns they may have in relation to their tenancy or rental rebate.

• Property inspection.

• Identification and arranging rectification of urgent health, safety or security maintenance.

• Identification of tenant responsible maintenance.

• Ensure that both Housing ACT and the tenant are meeting their obligations under the tenancy agreement – payment of rent, arrears management, neighbourhood issues.

• Where appropriate provide advice regarding appropriate community support agencies.

• Provide the tenant with information regarding the asset management strategy.

• Provide an opportunity to discuss issues relating to maintenance of common areas in multi-unit complexes.

• Provide an opportunity to discuss tenant participation program and residents groups.

• Ensure all information on file is up to date.

• Identification of potential tenant of the month.

Agents Board
(Question No 1716)

Mr Cornwell asked the Attorney-General, upon notice, on 2 August 2004:

(1) How much money was held in Trust for the A.C.T. Agents Board in (a) 2002-03 and (b) 2003-04;

(2) How many investments have been undertaken since the commencement of the new Agents Act 2003;

(3) What was the percentage return upon investments in (a) 2002-03 and (b) 2003-04.

Mr Stanhope: The answer to the member’s question is as follows:

(1) Money held in trust by the ACT Agents Board as at:

(a) 30 June 2003 was $11,446,000; and

(b) 31 October 2003 (when the Act under which the board retained the money was repealed) was $12,050,000 ($2.17 million in the Fidelity Guarantee Fund and $9.88 million in the Statutory Interest Account and Administration Account).

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