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Legislative Assembly for the ACT: 2003 Week 6 Hansard (19 June) . . Page.. 2178 ..

(3) Can the Government keep track of how many callers to the line are assisted if they require accommodation, if so, how many clients have requested emergency accommodation and been placed, how many callers have not been able to be placed.

(4) Has there been any occasions when the phone has not been manned for 24 hours in any one day, if so, please provide details.

(5) From where did the $205,000 come from to fund this service on an annual basis.

Mr Wood

: The answer to the member's question is as follows:

(1) February 30 calls, March 217 calls, April 303 calls, May 295 calls;

(2) The most common issue is the breakdown of relationships with family, friends or housemates with whom the caller has been living. This often involves some form of domestic violence. The second most commonly presented issue is eviction, usually on the grounds of the caller being in arrears with rent;

(3) No. However, I can provide the following information:


The CEAS provides quarterly reports to the Department. The figures as at 31 March 2003 show that:

Of the 220 people needing emergency accommodation, there were 69 who were able to be referred to crisis accommodation services which were appropriate for their circumstances and had available places that day;

As well as referrals to the crisis SAAP services and the CEAS Fund Coordinator, callers were given a range of referrals to longer term accommodation services and ACT Housing to seek assessment and information, or be placed on waiting lists;

Referrals to other support organisations such as Domestic Violence Crisis Service, ADACAS, Relationships Australia, Directions, Welfare Rights and Legal Centre, Family Services, Mental Health Resource, Court Assistance and Referral Service, Migrant Resource Centre were given as appropriate for the caller;

Many callers were also given information on accommodation in the private sector, eg. hotels, motels, backpackers hostels, caravan parks etc that might be affordable for them for a short stay while pursuing other options;

(4) No.

(5) Funds were provided under the Commonwealth State Housing Agreement.

Housing-rental arrears and evictions

(Question No 646)

Mrs Burke

asked the Minister for Disability, Housing and Community Services, upon notice:

In relation to ACT Housing rental arrears and evictions:

(1) How many families were evicted for non payment of rent for the period 1 January 2003 to 30 April 2003.

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