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Legislative Assembly for the ACT: 2003 Week 5 Hansard (8 May) . . Page.. 1836 ..

TransACT has advised that, as at 1 May 2003, it was still working to restore services to 22 broadband customers and that, as at 6 May 2003, services to all but 2 of these customers were active.

TransACT has advised that while its actual customer targets and take up rates are commercial-in-confidence, and therefore not for public release, customer take up of TransACT's services has exceeded industry averages.

Noting the answer to Question (2) above, and the commercial-in-confidence nature of that question, TransACT has advised that all residents within the ACT can acquire TransACT's preselect telephony services. Residents within cabled areas can connect to the TransACT network and acquire TransACT broadband services.

At any period of time, there are a number of customers pending connection. Customers are connected as quickly as possible, however the time to connect is dependent upon factors such as those listed below in the answer to Question (4).

Noting the answer to Question (2) above, and the commercial-in-confidence nature of that question, TransACT has advised that the time period to connect customers varies and is dependent on a number of factors including:

whether the installation is standard or non-standard;

the services required by a particular customer;

porting requirements;

mandatory cooling off periods; and

network availability.

TransACT endeavours to connect all customers in a timely fashion.

Totalcare-operating result

(Question No 635)

Mr Cornwell

In relation to Totalcare:

What was Totalcare's operating result for 2000-01, 2001-02 and the expected outcome for 2002-03.

What does the Government regard as an acceptable operating result for Totalcare.

What steps is the Government taking to ensure an acceptable return from its investment in Totalcare.

What test will the Government apply to evaluate the effectiveness of its steps to achieve an acceptable level of return from Totalcare.

Mr Quinlan: The answer to the member's question is as follows:

Agencies actual outcomes are publicly available in their respective Annual reports and the estimated outcome for 2002-03 is published (by agency) in the ACT 2003-04 Budget.

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