Agency name: Community and Health Services Complaints Commissioner

Name of inquiry / review / committee / taskforce: Review of current practices related to provision of mental health services to people at risk of harm to themselves or others. Ministerial directive appointed under Section 11 of the Community and Health Services Complaints Act 1996.

Established: 21 May 2002

Cost to Date (as at 31 May 2002): Within existing resources.

Reporting Date: 30 September 2002

Terms of Reference / Guidelines:

1. Access to and availability of acute services;

2. Standards of safety in service delivery for consumers and carers; and

3. Follow-up care and support following an acute episode to minimise risk of further crises and to promote optimal mental health and wellbeing;

As part of this review, the Community and Health Services Complaints Commissioner will seek input from consumers, carers, families, staff and other interested parties.

Following this review, the Community and Health Services Complaints Commissioner will provide a report outlining findings and recommendations about access, service quality, standards, and opportunities for improvement.

Contact Name and Phone Number: