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Legislative Assembly for the ACT: 2001 Week 3 Hansard (6 March) . . Page.. 599 ..

MR MOORE (continuing):

(4) quality assurance

(5) human resources

(6) industrial relations

(7) occupational health & safety; and

(i) relevant experience of the Tenderer.

Mr Speaker, when people apply for such a complex tender, obviously a whole range of things are taken into account: not just the one small part that Mr Berry happens to have in his hand, but a whole range of things are taken into account. Of course, there were appropriate probity checks on how the tender process was done. It was done at arm's length from me. When the result was decided, I was informed and I sought a very thorough briefing on the full range of issues.

I have to say, Mr Berry, that I was disappointed that Totalcare did not get it. Of course I was. What's more, I was disappointed that at least one other local firm which applied did not get it. But that is what happens when we put things at arms length in a tender process and we make sure that there is appropriate probity. The process is set out very clearly through the request for tender and then the decisions are made and weighted in a way that the probity officer checks. Mr Speaker, there is no point in going off on one small tangent and saying that it proves everything. It was an extraordinarily complex tender.

Mr Berry: A 100 per cent satisfaction rate.

MR MOORE: Yes, Mr Berry, a 100 per cent satisfaction rate in one small area. In an attempt to get you to understand, Mr Berry, I went right through the complexities of what was in the tender and the tender process, but-

Mr Berry: Eleven thousand jobs.

MR MOORE: Why bother?

MR SPEAKER: Do you have a supplementary question?

MR BERRY: Yes, Mr Speaker. How is it that a response of perceived lower satisfaction levels is a better indicator than an accredited ISO 9002 customer complaints register which delivers a 95.8 per cent satisfaction level for 11,000 jobs, a 100 per cent satisfaction level for 2,000 jobs and almost a 100 per cent-99.2 per cent-satisfaction level for 7,000 jobs?

MR MOORE: Mr Speaker, I taught for 17 years, and one of the frustrations I used to have was when I would actually teach the same thing three or four times and something just did not go in.

MR SPEAKER: A question fully answered cannot be renewed, Mr Moore.

MR MOORE: As a teacher, you would find other ways of trying to explain it. I will have yet another try. Mr Berry, let me say this to you slowly: a tender process like this one is an extraordinarily complex process, of which the matter you raise is simply one small part. Mr Speaker, I will use this opportunity to point out-

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