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Legislative Assembly for the ACT: 1999 Week 12 Hansard (25 November) . . Page.. 3784 ..

In addition, NCA reports daily and monthly on the following:

� Daily Statistics of bill payments

� Daily Usage Summary

� Kiosk Content Usage

� Reliability Report

(3) For the past three years, Urban Services has commissioned Artcraft Research to conduct a survey of the Canberra community to determine perceptions of the importance and performance of services provided by the Department of Urban Services on a range of issues.

In the first two years, levels of service provided were in excess of the public's consideration of the importance of AUSTOUCH. This has since reduced to closely match the level of importance. Public perception on the importance of AUSTOUCH is steadily increasing.

Of all financial transactions processed by the kiosks, 33.7% occurred outside core business hours (9.00am-5.00pm Monday to Friday), indicating that ACT Government clients appreciate the convenience of electronic delivery of government services and confirming the role of AUSTOUCH in the process of improving customer service. Bill payments continue to increase monthly, as indicated below.

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