(1) Its customers are both Canberra based and interstate businesses. Canberra based customers include public and private hospitals, health centres, medical, dental and veterinary practitioners and pathology laboratories. Interstate customers include hospitals, pathology laboratories and pharmaceutical companies. There are approximately 308 ACT clients, a further 67 from the local region and 68 other clients from interstate. Totalcare considers that it is not ethical for it to publish the names of each of its customers without their express consent and, moreover, their disclosure would compromise the company's competitive position.

(2) All waste incinerated falls within the classifications described in Environment ACT's authorisation and primarily is clinical and pharmaceutical in nature.

(3), (4), and (5) Since Totalcare negotiates prices with its clients on an individual basis there is no one rate - rates charged vary considerably from client to client and over time. The methodology for determining Totalcare's pricing regime takes into account prevailing market conditions and a number of other factors including, but not limited to:

a) volume;

b) location;

c) combustibility; and

d) labour requirements.