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Legislative Assembly for the ACT: 1999 Week 9 Hansard (2 September) . . Page.. 2861 ..

Mr Moore (continuing):

(iii) the report has been completed to the Department's satisfaction

(2) The main purpose of the consultancy was an information gathering exercise for

consideration by the Department on possible future purchasing strategies. The

recommendations have been considered as part of the process for developing a role

delineation process for the ACT and will inform future planning and benchmarking exercises.

(c) "KPMG Report"

KPMG have undertaken a number of studies throughout the Portfolio over the years. Listed below is information pertaining to a study by KPMG that is currently underway. I would be happy to provide further information on other work by KPMG as requested.

This specific report is designed to enhance the consumer feedback into Mental Health Services. This will be used to better tailor services to clients needs and to assess the effectiveness of current services.

(1) KPMG initial cost $10 000

(ii) Stage One of the Report details the development of a model consumer feedback survey application within Psychiatric Services. It is planned that the Consumer Feedback Survey will be trialed across five Mental Health Service Areas. Stage 2 is not yet complete, the Mental Health Service is currently planning how the survey will be implemented.

(iii) As the study is not yet complete it is not possible to indicate whether it has been completed to satisfaction.

(2) The recommendations relating to the development of the model application have been

discussed and accepted.

(d) Steve Anderson Study

This study examined the current management processes for both the expenditure and revenues within The Canberra Hospital and proposed directions to be taken over the short, medium and long term to address the practices and processes where improvements could be made. The intention is to help make the relevant levels within TCH more financially aware of and responsible for the actions that are taken. A hospital wide working party has been established to work with Mr Anderson on the issues identified.

(1) An indicative cost received from Mr Anderson, in relation not only to the Report but

also to the follow-up work that would be required over a total of 12 months was $99 100.

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