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Legislative Assembly for the ACT: 1999 Week 3 Hansard (25 March) . . Page.. 937 ..

Consumer Affairs Bureau inspections include pro-active compliance inspections and trade measurement inspections started and completed within the reporting period as well as compliance investigations commenced in the reporting period. In addition interventions by the Director of Consumer Affairs in courts and tribunals in the public interest are included.

(1 ) The increase in the average cost for the first quarter result can be attributed to the lower than anticipated number of inspections undertaken by Consumer Affairs Bureau. The reported average cost for the second quarter was incorrect because an error was made in calculating the result. The average cost for the number of investigations/inspections for the second quarter was actually $249.11.

(2) The Director of Consumer Affairs Bureau reviewed the initial target set for number of inspections and advised that it is more practical and accurate to count the number of inspections undertaken rather than the number of instruments per inspection. Accordingly the target has been revised downward from 2150 to 1200 for these inspections. This will be reflected in the revised target of 5970 to be reported in the third quarter report. The third quarter report will also reflect a revised number of Liquor and Adult Services Regulations investigations, increasing them from 3820 to 4770. The refinement of targets is representative of a system that is growing and maturing as experience is gained in the operation of the performance reporting framework and the usefulness of the information is examined.

(3) The complexity of investigations refers, in the main, to interventions by the Director of Consumer Affairs in courts and tribunals. The timing of these interventions is extremely difficult to predict.

(4) No.

(5) No.

(6) No.

(7) There is no requirement to increase resources, as the revised targets will be achieved based on current workloads.

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