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Legislative Assembly for the ACT: 1997 Week 9 Hansard (4 September) . . Page.. 3047 ..

MR STEFANIAK (continuing):

He has done so much in the last six years for Australian football in Canberra. He has been a pleasure to work with. He is a completely straight shooter, and a very honourable and decent man. I would like to pay tribute to the work he has done for Australian football over the last six years.

Finally, Mr Speaker, on a completely different note, I hope one of Mr Moore's amendments in relation to deleting the provision in the Motor Traffic (Alcohol and Drugs) (Amendment) Bill in relation to section 556A does not have - - -

Mr Moore: I take a point of order, Mr Speaker. I believe that Mr Stefaniak is reflecting on a vote of the Assembly.

MR STEFANIAK: I was going to tell a little story, for Mr Moore's benefit.

MR SPEAKER: You are certainly reflecting on a matter that was debated earlier this evening.

MR STEFANIAK: Are you ruling that I cannot, Mr Speaker? I will accept your ruling on that. I will tell Mr Moore privately the little story I was going to share with members in relation to the effect of that particular section. I will close on that, Mr Speaker.

MR KAINE (Minister for Urban Services) (11.32): I know it is late, but I would like to inform the Assembly of the excellent customer service standards being maintained at the Dickson Motor Vehicle Registry.

Mr Moore: At the moment, at 11.30 at night?

MR SPEAKER: I am not surprised.

MR KAINE: They may still be there. All too frequently the registry is an easy target for bad press about queues and the like. Unfortunately, the criticism is often misplaced and ill-founded, given the extent of the services provided there and how few the complaints are about how customers are treated. It is often also unfair to the dedicated and skilled staff who work there.

I am aware of two senior executives of the ACT Public Service who have been so impressed by the exemplary standards of our customer service that they received that they brought it to my attention. Indeed, one of these was the chief executive of my department, who went to the registry unannounced to have his driver's licence changed from New South Wales to the ACT. I think he is sitting in here tonight. He told me how pleased he was with the competence and friendliness of the service. Just a week later, when renewing his licence, the chief executive of the Chief Minister's Department reported a similar experience.

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