Next page . . . . Previous page . . . . Speeches . . . . Contents . . . . Debates(HTML) . . . .

Legislative Assembly for the ACT: 1997 Week 6 Hansard (19 June) . . Page.. 1879 ..

Attachment A

LEGISLATIVE ASSEMBLY QUESTION

Question No. 416

MS TUCKER: To ask the Minister for Business and Employment - In relation to the contracting out of the Business Services Centre -

(1) Was an evaluation conducted to gauge the level of community satisfaction with the service before it was contracted out to the private sector.

(a) If so, what were the results of the evaluation.

(b) If not, how has the Government received client feedback on the effectiveness of the Business Services Centre and other ACT Government funded business services.

(2) Can you provide detailed information on (a) the outcomes that were agreed to be delivered with the service; and (b) the progress to date in meeting these outcomes, in particular

(i) the value of the contract;

(ii) the number of staff employed to run the service by the organisation that won the tender;

(iii) the number of clients to be assessed on a quarterly basis;

(iv) the nature of the service to be delivered;

(v) how the outcomes the Government has agreed to differ from the service that was delivered before being contracted out;

(vi) the processes the Government has in place to monitor compliance with the contract and the effectiveness of the service.

(3) Has the Government received any feedback on the operation of the new service.

(a) If so, what were the results.

(b) Does the Government conduct regular client satisfaction surveys about the quality of business services in the ACT generally.

Next page . . . . Previous page . . . . Speeches . . . . Contents . . . . Debates(HTML) . . . .