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Legislative Assembly for the ACT: 1997 Week 1 Hansard (20 February) . . Page.. 321 ..

CHIEF MINISTER

LEGISLATIVE ASSEMBLY QUESTION

QUESTION NO 369

Public Service - Computer Training

Ms McRae asked the Chief Minister:

(1) What arrangements are in place for the training of ACT government staff in the use of software on their computers to ensure all ACT employees make the best use of their computers.

(2) How often is training arranged.

(3) What happens when new software is introduced.

Mrs Carnell - the answer to the Members' question is:

(1) For standard desktop software, computer training is currently administered on a Department by Department basis. Some Departments eg Education and Training, Health and Community Care, run in-house training sessions for their staff.

Similarly, for core business applications, each Department currently makes its own arrangements and most provide specific training to their staff. For example, DET provides training in the Student Record Keeping System and DHACC provides training in the Nursing Information Management System.

Assembly members may be aware that this Government has been concerned about the effective use of computing equipment and the cost of IT services within the Government. The InTACT Group was formed in order to improve IT services and minimise the associated costs.

The InTACT Group issued a Request for Offer last September. This Request for Offer covered IT hardware, system software and desktop software. In preparing its Request for Offer, the InTACT Group has recognised the importance of effective staff training in information technology matters and its direct relationship to the ACT Government's success in delivering outcomes.

Suppliers were asked to put forward innovative solutions for IT training in their response to the Request for Offer. The training options could include direct face-to-face training and individual training methods such as on-line computer based training or videos. It is intended that training would be oriented to both new users and those users who need refreshment training.

In terms of standard desktop software, it is also planned to identify staff who require training through innovative and automated methods.

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