Page 1483 - Week 05 - Thursday, 13 May 1993

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MINISTER FOR HOUSING AND COMMUNITY SERVICES

LEGISLATIVE ASSEMBLY QUESTION

QUESTION NO 660

Housing Trust - Maintenance Surveys

MR CORNWELL: Asked the Minister for Housing and Community Services:

(1) How does the monthly tenant survey of Housing Trust and contractor maintenance operate.

(2) What have been results to date.

(3) What is the cost of the service to date.

MR CONNOLLY: The answer to the Members question is as follows

(1) A random sample of tenants, who have requested maintenance during a preceding 2- 3 week period, are telephoned and asked to respond to a series of four questions.

(2) Tenants have expressed a high level of satisfaction with the service provided by the telephone maintenance clerks, but less satisfaction with the service provided by the contractors.

(3) $920.

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