Page 3660 - Week 14 - Tuesday, 8 December 1992

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MINISTER FOR HOUSING AND COMMUNITY SERVICES

LEGISLATIVE ASSEMBLY QUESTION

QUESTION NO 393

Housing Trust Properties - Repairs and Maintenance

MR CORNWELL: Asked the Minister for Housing and Community Services - In relation to the changes made recently to the ACT Housing Trusts approach to repairs and maintenance on Trust properties, modelled on the methods used in Victoria -

(1) What was the date of the changeover to the new system and why was the changeover deemed necessary.

(2) What was the cost of changeover, including the installation of the computer system, staff training, refit of premises etc.

MR CONNOLLY: The answer to the Members question is as follows -

(1) The Housing Trust implemented a new maintenance system on

3 August 1992 to provide the following improvements in client services and

management information:

• Improved response to tenant initiated maintenance requests;

• An ability for the Housing Trust to cost services more accurately;

• Consistent and reliable data recording of the Housing Trusts critical

information; and

• Accurate and up-to-date financial information.

The decision to purchase ISIP was made by the ACT Housing Trust in 1990 following consideration of existing public housing computer systems used by each of the State Housing Authorities.

The cost of implementing the maintenance system was $129,000 for software, $22,000 for hardware, $14,000 for staff training and $1,000 for refit of the premises.

3660

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