Page 1952 - Week 07 - Thursday, 20 August 1992
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(2) Number of Properties Represented:
Period Number of Properties
End of fiscal year:
(a) 1988-89 4 435
(b) 1989-90 4 708
(c) 1990-91 5 026
(d) 1991-92 5 996
(3) Amount of money written of
Period Amount Written Off No. of Properties
(a) 1988-89 $86 612 Not available
(b) 1989-90 $311 638 Not available
(c) 1990-91 $106120 134
(d) 1991-92 $63104 260
(4) and (5) When prospective tenants have their registration interview with the Housing Trust they are given information about regular payment of rent and the importance of contact with Housing Trust staff if they experience problems. This information is repeated at time of allocation of accommodation and signing of a tenancy agreement.
Tenants are encouraged to pay their rent by automatic deduction from their salary or bank/credit union account.
District Office staff maintain regular contact with tenants so that they are aware of tenants circumstances and gain early knowledge of any difficulties that may develop. They also obtain regular account reports as part of their monitoring responsibilities.
When tenants accounts fall into arrears by 28 days a reminder letter is sent to the residence. Failure to respond to this letter results in a further reminder letter from the relevant District Manager. Lack of response to this letter results in the commencement of legal action. Tenants are informed of their right of appeal to the Housing Review Committee to have the decision reviewed.
Throughout this process District Office staff make repeated attempts to contact tenants by telephone and at least three personal visits are made to the residence.
The object of these approaches is to have the tenants sign a realistic, negotiated arrears agreement for the repayment of the rent owing.
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