Page 6394 - Week 19 - Tuesday, 17 December 1991

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MINISTER FOR HOUSING AND COMMUNITY SERVICES

LEGISLATIVE ASSEMBLY QUESTIONS

QUESTIONS TAKEN ON NOTICE

27 November and 28 November 1991

Mr Duby - asked the Minister for Housing and Community Services on 27 November 1991

"Why did the Housing Trust install and commence operations on a computer system that they knew cannot accommodate tenants paying their rent through the payroll deduction system?

and

Mr Collaery - asked the Minister for Housing and Community Services on 28 November 1991

"Is the problem with the Housing Trusts new computer system and rent arrears also related to the change in the start of the fortnightly rent accounting period from a Thursday to a Sunday? Is a public notice appropriate in view of the queries coming in on this issue?"

Mr Connolly - the answer to the Members question is as follows:-

First of all by way of background information I would like to explain the following:

Choice of computer system

After exhaustive investigations of available computer systems, a decision was made to buy the proven Victorian Housing Authoritys system.

Extensive testing of the system was conducted before placing it in operation. As the problem did not arise from a normal processing action it could not have been identified in the testing process. Some problems, particularly in relation to payments by payroll deduction only became apparent when the system became operational.

Problem causing factors

Many tenants were already in arrears

There was an unidentified ceiling of $99,999 on transfers from the

subcontrol account.Payments are made from this account to the

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