Page 3055 - Week 14 - Tuesday, 5 December 1989
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Mrs Grassby: The answer to the member's question is as follows:
(1) Applicants must complete an application for housing. They must meet eligibility criteria both at the time of registration and immediately prior to an allocation being made. These criteria are outlined in the FOI manual and are summarised in the notes which are attached to the registration forms available to applicants.
(2) The Trust ensures that conditions of tenancy are met mainly through its teams of area managers located in the City, Belconnen and Woden District Offices. Area Managers are responsible for specific geographic areas and are able to check Trust properties while travelling to and from visits to tenants. Visits are made to tenants for a variety of reasons, for example rental arrears, follow up action from previous contacts, property inspections where such is considered necessary, complaints about neighbours or by neighbours, etc. Monitoring of tenancies is also possible through the Trust's planned maintenance activities.
Housing Trust Maintenance
(Question No. 38)
Mr Stefaniak asked the Minister for Housing and Urban Services, upon notice, on 31 October 1989:
(1) What procedures are followed for the maintenance of ACT Housing Trust properties?
(2) Who carries out such maintenance?
(3) What is the average time Trust houses are vacant before re-letting to a new tenant?
Mrs Grassby: The answer to the Member's questions are as follows:
(1) Maintenance procedures vary with the type of service required.
. For urgent repairs, tenants are provided with telephone numbers for direct service during normal hours and after hours.
. For non urgent repairs and maintenance tenants may request the Trust in writing or work may be initiated directly by Trust staff.
. When dwellings become vacant, Trust staff arrange cleaning and minor repairs as required to enable the property to be re-let.
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