Page 4217 - Week 12 - Thursday, 1 December 2022
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required outside the knowledge scope of this team, call centre staff will ‘warm refer’ each caller to the specific business area or email for follow up.
Tenant Experience staff do not spend 100% of their time in the office, as their focus is engaging with clients face to face and undertaking client service visits. However, there is always a full complement of staff across the call centre and Central Access Point teams to ensure timely customer service. All clients are encouraged to call through to the call centre to ensure their concerns can be addressed in a timely manner. If a client calls through to a staff member’s desk phone or mobile and leaves a message, staff endeavour to return the call within two working days.
Canberra Hospital—Fetal Medicine Unit accreditation
Ms Stephen-Smith (in reply to a question and a supplementary question by Ms Castley on Wednesday, 30 November 2022):
1) The Maternal Fetal Medicine subspecialist position has been advertised on multiple occasions since June 2022 and has most recently been advertised with a closing date of 22 December 2022.
This position is highly specialised and requires the successful applicant to hold a subspecialty qualification in Maternal Fetal Medicine with the Royal Australian and New Zealand College of Obstetricians and Gynaecologists. There is a significant skills shortage in tertiary fetal medicine, leading to challenges attracting staff to the organisation. Recruitment will continue nationally and internationally to identify suitable applicants.
2) Five staff are currently on leave/reduced hours. Mitigation strategies have been implemented to enable the continuation of tertiary level services for women with complex pregnancies.
Parking—Rowland Rees Crescent
Mr Steel (in reply to a question and a supplementary question by Ms Lawder on Thursday, 1 December 2022):
Rowland Rees Crescent is a 7m wide road with a 50km speed limit that forms a cul-de-sac providing access to the Avani Terraces. It carries an estimated 300 – 1,000 vehicles per day, based on the Estate Development Code traffic volume calculation.
Parking arrangements on Rowland Rees Crescent are compliant with the requirements of the relevant Estate Development Code provisions.
When an initial enquiry was received last year, TCCS implemented ‘No Stopping’ parking restrictions to the turning head of the cul-de-sac as well as on one side of Rowland Rees Crescent.
Given ongoing concerns despite the road’s compliance with code provisions, TCCS will amend the existing, non-delineated on-street parking to be delineated parking with signs and line marking and include improved passing provision. This work is scheduled to be undertaken within the next three months.
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