Page 2046 - Week 06 - Thursday, 9 June 2022
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7. Security officers work primarily at the entry to the facility and are responsible for scanning and entry procedures, control room functions, and patrolling the perimeter fence, carparks and non treatment areas of the facility. The security officer assigned to the Lomandra nursing station may be asked to accompany clinical staff on the ward if there is a risk of occupational violence.
8. Yes.
9. Depending on the nature of the complaint, contracted security officers can make a complaint to their company or, for minor matters, to the site supervisor. Direct employees can make a complaint to their manager or, for more serious matters, through one of the ratified CHS or public service complaint mechanisms.
a. Numerous emails from one former contracted security officer;
b. The complaint focused on perceived mistreatment of contracted security officers by management, favouritism towards employed officers, bullying and unfair work practices, response to violence and aggression incidents and several minor operational issues;
c. An internal preliminary assessment was conducted by a senior-grade officer and found that claims made directly against employees personally were unfounded. The complainant was provided with explanations and detail related to many of their grievances, however the complainant had chosen not to accept these, nor to take any initiative to make improvements on their own benefit. The assessment found that appropriate measures had been put in place to many of the complainant’s concerns.
10. Yes. There was a total of 32 incidents reported by security members since the opening of the facility. These are summarised in the below table. Details of the eight serious and moderate incidents involving physical assault are outlined below.
|
Injury category |
2016-17 |
2017-18 |
2018-19 |
2019-20 |
2020-21 |
2021-22 |
|
Serious injury received |
0 |
0 |
0 |
1 |
1 |
1 |
|
Moderate injury received |
0 |
0 |
0 |
3 |
1 |
0 |
|
Minor injury received |
0 |
0 |
0 |
1 |
6 |
1 |
|
No injury, hazardous situation |
0 |
0 |
0 |
4 |
16 |
2 |
|
Total |
0 |
0 |
0 |
9 |
24 |
4 |
a. In January 2022, a Security Supervisor fell and struck his head on a concrete retaining wall while trying to restrain two consumers who were assaulting each other. The supervisor momentarily lost consciousness and was taken to Canberra Hospital for assessment.
b. In December 2019, two Security Officers were attempting to restrain a violent consumer. The Doctor directed them to release the consumer and the consumer immediately continued assaulting team members. Both security officers received punches and kicks to their body and received minor injuries requiring first aid treatment.
c. In August 2020, two Security Supervisors were assaulted by the same consumer on separate occasions. During the process of restraining the consumer each time, one supervisor sustained a fractured cheek bone with severe bleeding and one supervisor sustained a black eye.
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