Page 1864 - Week 06 - Wednesday, 8 June 2022
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The second stream of the Better Regulation Agenda is about business experience and regulatory practice. Through these reforms, we will make government and business interactions better, faster and simpler. Businesses want government to “stand in their shoes” when thinking about regulation and, where possible, businesses want to collaborate with government on the design, implementation and enforcement of regulation. We will work to enhance the interactions between government and businesses by developing a survey of business sentiment to measure the quantity and the quality of interactions with business over time, by mapping the end-to-end business user experience, and piloting a model for human-centred design for new regulation. These reforms will ensure that government better understands businesses, their needs and the impact of regulation.
Businesses need accurate, targeted information from government which they can access how and when it suits them. This ranges from information being available in the one place, or at least easily located, to knowing who to reach out to if there is a problem or advice is needed. We heard about the value that businesses place on connecting directly with someone in government to solve problems and to provide one-on-one support. Businesses would also like to engage with government when exploring innovative or new ways to do business.
We will provide clear information for business by developing a “who’s who” of regulatory agency contacts for businesses, improving web resources for business, and continuing to develop the Business Hub website as a seamless online point of entry for business. These reforms will ensure that business can access clear, consistent and up-to-date information from government.
We will also deliver targeted support for business to navigate regulatory requirements and to try new things by considering options to introduce a dedicated and proactive business support team to work through a concierge model; by developing a customer commitment to finding solutions for business, with a view to making it easier to say yes to business ideas while managing the risk; and by developing a sandbox protocol to empower regulators to explore innovative ideas. These reforms will support small business and encourage entrepreneurship.
It is inefficient practice for business to provide the same information to different entities, so we will embed an “only tell us once” principle wherever possible by using data better to inform regulatory focus and protections. Through detailed mapping of business experience, we will identify and streamline sources of reporting duplication. We will remove unnecessary duplication in legislation or regulatory practice. These reforms will reduce unnecessary regulatory burden on business. In summary, this stream of the Better Regulation Agenda will support regulators to create certainty for business, to ensure consistency of information, and to facilitate clear and open communication between business and government on regulatory issues.
Building on the ACT’s strong history of regulatory reform and the findings and analysis of the discovery phase, our Better Regulation Agenda sets out clearly identified deliverables to achieve the right balance of regulatory outcome and effort. This is a work program that removes unnecessary and unwarranted burdens, reducing
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