Page 1407 - Week 04 - Thursday, 5 May 2022

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(2) The Access Canberra website provides the ACT community with information and digital services from across the ACT Government. Below are the top 10 most viewed pages on the Access Canberra website.

The Access Canberra website was transitioned to our new Customer Relationship Management system in May 2021. This transition together with COVID-19 has seen increased views of new pages in 2021-22.

Note: The ‘Feedback and Complaints’ page enables the ACT community to request services and provide feedback across the ACT Government including via Fix My Street, COVID-19 Breach reports, Public Transport and many more.

Note: The ‘Shopfront Transactions’ page hosts digital services for vehicle registration that were setup in response to the COVID-19 pandemic.

(a) 2021-22 to date (End of March)

Page Views

Raw Numbers

MOTOR VEHICLE REGISTRATION AND RENEWAL

518,835

ACT DRIVER LICENCE INFORMATION

355,225

ACCESS CANBERRA SERVICES LOCATIONS AND OPENING HOURS

328,804

TRAFFIC AND PARKING INFRINGEMENTS

306,665

WORKING WITH VULNERABLE PEOPLE WWVP REGISTRATION

208,093

MOTOR VEHICLE REGISTRATION TRANSFER

202,806

PUBLIC REGISTERS

191,512

TRANSPORT

159,533

FEEDBACK AND COMPLAINTS

132,531

SHOPFRONT TRANSACTIONS

119,729

(b) 2020-21

Page Views

Raw Numbers

MOTOR VEHICLE REGISTRATION AND RENEWAL

825,580

ACT DRIVER LICENCE INFORMATION

465,573

TRAFFIC AND PARKING INFRINGEMENTS

327,980

MOTOR VEHICLE REGISTRATION TRANSFER

242,010

WORKING WITH VULNERABLE PEOPLE (WWVP) REGISTRATION

227,236

ACCESS CANBERRA SERVICES, LOCATIONS AND OPENING HOURS

204,168

ACT DRIVER LICENCE AND MOTOR VEHICLE REGISTRATION PROOF OF IDENTITY AND RESIDENCY REQUIREMENTS

174,781

MOTOR VEHICLE INSPECTIONS

141,098

DRIVER LICENCE RENEWAL

117,541

ACT NUMBERPLATE INFORMATION

110,842

(c) 2019-20

Page Views

Raw Numbers

MOTOR VEHICLE REGISTRATION AND RENEWAL

893,897

TRAFFIC AND PARKING INFRINGEMENTS

403,142

ACT DRIVER LICENCE INFORMATION

351,261

ACCESS CANBERRA SERVICES, LOCATIONS AND OPENING HOURS

325,228


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