Page 1401 - Week 04 - Thursday, 5 May 2022

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Government—procurement complaints
(Question No 711)

Ms Lee asked the Special Minister of State, upon notice, on 8 April 2022:

(1) In relation to Procurement ACT’s supplier and tenderer complaints mechanism, from the financial years 2018-19 to the current financial year to date, can the Minister advise the number of complaints received.

(2) Of those complaints referred to in part (1), (a) what was the highest stage of the process each complaint was escalated to, (b) which directorate/s was each complaint made about, (c) was each complaint resolved; if so, what was the outcome; if not, what is the status of the complaint, and (d) what was the estimated contract value of the relevant procurement.

Mr Steel: The answer to the member’s question is as follows:

1. Since the formal complaints process commenced in December 2018, the following number of complaints have been received:

Financial Year

No. of complaints

2018-19

0

2019-20

2

2020-21

6

2021-22 (YTD to 11 April 2022)

1

2. In accordance with the Supplier Complaints Management Procedure, where a supplier is unsatisfied with the outcome of any stage of the complaints process, they can escalate their complaint. To date, no supplier complaints have escalated to an external review. The Supplier Complaints Management Procedure requires that information relating to complaints are to be kept confidential and only used for the purpose of resolving a complaint or improving ACT Government procurement process. The table below provides the details of each complaint and outcome in accordance with the Supplier Complaints Management Procedure – Supplier Complaint Process:

FY 2018-19

NIL Complaints

FY 2019-20

Complaint Number

Highest Level of Escalation (a)

Directorate (b)

Outcome (c)

Estimated Contract Value incl GST (d)

PrC 0001

Initial Assessment (Directorate)

Transport Canberra and City Services (TCCS)

Resolved – Territory Entity’s Delegate provided a written response to the Supplier

$200,000

PrC 0002

Initial Assessment (Directorate)

TCCS

Resolved – Territory Entity’s Delegate and Major Projects Canberra met with the Supplier to resolve the matter.

$164,000

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