Page 1144 - Week 04 - Wednesday, 4 May 2022
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has steadily continued. All three organisations in the ACT public health system have reviewed their HR functions and have taken action to establish fit-for-purpose structures to meet business demands.
The ACT Health Directorate has specifically established a workforce planning function. Canberra Health Services is developing organisational workforce plans for the four major classifications: medical, nursing and midwifery, health professionals and administration. This workforce planning will be foundational to ensuring that our future workforce planning is consistent across each organisation and the system as a whole.
Canberra Health Services has developed the Fostering Organisational Culture Improvement Strategy—Strengths, Engagement and Development program, or FOCIS-SED, performance planning approach. Presentations are being held across the organisation to inform managers and staff about the approach, to further support implementation and manager training, and a resource library is under development.
There has been significant investment in each of the three organisations to develop the capability and understanding of available workforce data. Canberra Health Services and the ACT Health Directorate have established analytics and reporting capability that will transform how individual organisations monitor trends and manage their people.
Managers are being supported to access workforce data via dashboard reports to measure key people metrics across a range of areas. A system-wide workforce effectiveness dashboard report has also been developed, bringing this organisational data together to be analysed and visually represented. Access to this kind of reporting functionality about our teams and the health workforce means we can better see trends and the impacts of programs to continually improve workplaces.
Madam Speaker, a range of programs and guidance are being implemented in each organisation to educate and inform staff about appropriate workplace behaviours. The rollout of the Speaking Up for Safety program continues at Canberra Health Services, with more than 73 per cent of staff being trained in the program. An interim evaluation has found that substantial progress has been made towards achieving the program objectives, including improvements in psychological safety and speaking up.
There are indications that psychological safety has improved within Canberra Health Services, with the 2021 staff survey showing a positive trend in perceptions of psychological safety, compared with the 2019 survey. Implementation of the second phase of the Cognitive Institute’s program, Promoting Professional Accountability, is underway at Canberra Health Services. The program is designed to identify, engage and hold accountable staff who demonstrate repeated unprofessional behaviour.
In August 2021 Canberra Health Services completed a pilot of an evidence-based civility program aimed at supporting a positive workplace culture. An evaluation of the program’s impact has been undertaken which found that significant changes have been observed and maintained by individuals and the whole team. These changes were shown to have positively impacted supervisor and co-worker civility and
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