Page 1031 - Week 03 - Thursday, 7 April 2022
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(7) There are no patient lockdowns at health facilities. CHS endeavour to always meet safe staffing levels to ensure care standards are maintained.
(8) New approved Occupational Violence (OV) Training commenced in 2021.
Components of the training include:
a) All Staff Mandatory eLearning Modules – provides information about situational awareness and de-escalation. As of March 2021, CHS Education and Training Procedure was endorsed, and new education added to the Mandatory training framework. This requires all CHS staff to complete these modules. Current completion rates for all staff are 79 percent (6524 staff). MHJHADS completion rate is 81 percent. Dhulwa completion rate is 96 percent.
b) Face to face training includes practical modules which cover situational awareness, de-escalation, protection strategies and restraint. The training is aimed at inter-professional teams learning and practicing effective de-escalation and protection techniques and effective response to escalating violent behaviours. MHJHADS staff also receive training on restraint techniques.
(9) All frontline responders from medical, nursing, allied health, administration, ward services, Peer Workers, Aboriginal Liaison Officers (ALO) and consumer consultants and security are receiving face to face training as part of a planned roll-out. The level of training is determined by clinical role. Current staff who have received previous training are being refreshed with new information and techniques in a one-day program. All new staff undertake two full days of training, determined by role.
To date, 30 staff at Dhulwa have completed the refresher program. This number includes Assistants in Nursing, Enrolled Nurses and Registered Nurses (25 nurses) along with a Psychologist, ALO and three administration staff.
(10) As at 4 March 2022 there are now four dedicated trainers at Dhulwa certified to provide the new OV training program. In addition to face-to-face programs, education is embedded with regular scenario-based training sessions. These sessions allow local area teams to practice scenarios together, improving teamwork, coordination and reducing risk of injury to staff and consumers. This approach is working effectively in Adult Acute Mental Health Unit and is planned to be commenced at Dhulwa once 80 percent of staff have received the new training. Dhulwa is the area of priority for training over March and April 2022.
(11) Behaviour Support Plans have been developed for individual consumers to support therapeutic engagement and rapport building. As per the Mental Health Act 2015, CHS are required to use the least restrictive approach to care. The clinical team administer medication as clinically indicated; they do not punish patients. Staff members are supported by Employee Assistance Program (EAP), OV leave and supported to develop necessary skills.
(12) All consumers at Dhulwa are supported to undertake distance learning if they wish. Computers are available for consumer use, or they can use their own personal devices under supervision. Currently there is up to three people studying.
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