Page 1768 - Week 06 - Thursday, 3 June 2021
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(6)
(a) The number of Housing ACT residential dwellings that are covered by the repair allocations made in the TFM Contract are captured in the table below.
|
As of 30 June 2019 |
As of 30 June 2020 |
As of 29 April 2021 |
|
11,582 |
11,704 |
11,640 |
(b) The TFM is still required to undertake repairs and maintenance to properties that are identified for sale or redevelopment. The types of works to be undertaken are limited to things to be able to sell the property, or in the case of redevelopment properties, things like temporary fencing, mowing of lawns and other general upkeep items.
(c) As per answer (b), all properties are covered under the TFM Contract.
(7) The budget for public housing repairs is allocated each financial year.
(8) The Total Facility Management contract obligates Programmed to manage repairs and upgrades across the whole portfolio on a need’s basis. Programmed use data collected through Property Condition Assessments and maintenance requests from tenants to determine the priority of works.
(9) Programmed use data collected through Property Condition Assessments and maintenance requests from tenants to determine the priority of works. There is a planned component to works and reactive component to ensure that the contract is agile enough to react to tenants needs.
(10) The additional spending on Repairs and Maintenance in 2019-20 was due in part, to responses to significant natural events in early 2020, including the implementation of preventative measures to avoid severe property damage in response to the bushfire danger; this included fuel load reduction, as well as responding to the subsequent hailstorm damage in January 2020. In addition, with tenants spending more time at home during the COVID-19 pandemic, there was a higher volume of maintenance items received, which resulted in additional outgoings.
(11) Works undertaken in relation to bushfire preparedness were things like gutter cleaning, cutting of trees and shrubs and removing leaf and plant litter. Works undertaken after the hailstorm were mainly roofing repairs and the removing of fallen trees and plants. A lot of these works related to initial ‘make safe repairs’ as it is not safe for contractors to be on the roof when it is wet.
When a property is vacated, a complete assessment is carried out by the Total Facility Manager to assess what routine works and major upgrades are required to return the property ready for re-allocating. When a property requires more substantial work, such as a new kitchen, bathroom, painting, or floor covering, this additional work invariably impacts on the time frame and cost of the works.
(12) Currently the system does not allow for the granular breakdown of work orders as requested. In 2018-2019 Programmed completed approximately 35,000 works orders and received approximately 63,000 calls; in 2019-2020, Programmed completed approximately 77,000 works orders and received approximately 87,000 calls. This shows that the volume of works orders completed, increased from an average of 4,375 per month to 6,416 per month from 2018-19 to 2019-2020.
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