Page 1185 - Week 04 - Friday, 23 April 2021

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Answers to questions

Access Canberra—numberplates
(Question No 129)

Mr Cain asked the Minister for Business and Better Regulation, upon notice, on 1 April 2021:

(1) How many customers of Access Canberra that ordered new number plates received their plates on or before the date which their registration took effect, during the financial years of (a) 2019-20 and (b) 2020-21 to date.

(2) How many customers of Access Canberra that ordered new number plates received their plates after the date which their registration took effect, during the financial years (a) 2019-20 and (b) 2020-21 to date.

(3) For each separate registration class, can the Minister list the average wait time (in days) for customers to receive their new licence plates from the date of purchase.

(4) What processes have been put in place to ensure that Access Canberra customers are not being short-changed by the number plate mail-out procedure.

Ms Cheyne: The answer to the member’s question is as follows:

Answer to Question 1:

The number of Access Canberra customers that ordered or received new number plates received on the day before registration took effect:

2019-20

2020-21

44,139

33,077

Answer to Question 2:

The number of Access Canberra customers that ordered new number plates and received their plates after the date which their registration took effect:

2019-20

2020-21

12,296

6,739

Answer to Question 3:

Average Days between Order to Availability

VEHICLE TYPE

2019-20

2020-21

Action Buses

9

17

Buses

9

14

Diplomats

6

11

Government

15

0

Heavy Vehicles

5

33

Light Vehicles

31

26

Motorcycles

30

39

Taxis and Hire Cars

9

19

Trailers

57

57

Veteran Vintage Historic

11

39

Average Calendar Days

12

18

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